What must banks have according to the FDIC’s requirement for consumer complaint handling?

Banks must have a process for addressing consumer complaints according to the FDIC's requirements. This requirement ensures that financial institutions are equipped to effectively handle and resolve issues raised by consumers, which is crucial for maintaining trust and transparency in the banking system.

Having a structured process allows banks to systematically track, investigate, and respond to complaints, ensuring they meet regulatory expectations and adhere to consumer protection laws. This process can include various methods for consumers to voice their concerns, thereby facilitating effective communication between banks and their customers.

The other options, while they may contribute to an effective complaint handling system, are not mandatory requirements set by the FDIC. For instance, a dedicated team might enhance the process but is not explicitly required. Similarly, having an online complaint submission form or a specific legal framework may be beneficial but does not encompass the foundational requirement of having a process in place to address complaints comprehensively.